THE BATTLE GOT NASTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you read my blog yesterday, you ain't seen nuttin yet.

I spent all morning waiting for the phone call that the sears repairman is on his way to fix my refrigerator.  Lo and behold about noon the phone rings.  Thank goodness.

There is a recorded message stating:  "We do not have a technician available for this afternoon, we are rescheduling your appointment for Wednesday May 11".

I flip out.  I mean big time.

I call the customer service number, in my local phone book, the number I called to schedule said appointment, go through all the button pushing, finally got a real person.

This "real person" proceeded to tell me that I had NEVER scheduled an appointment for Monday May 9, the my appointment was for Wednesday May 11, which is the day I am leaving for Boston!!!!!

We went around and around.  When I asked if I had never scheduled the appointment, why did I get a phone call telling me the appointment had been changed.  I was disconnected!

Call again, went through same button pushing scenario, got real person, same conversation, same reply, just scheduled for Wednesday, disconnect.  By this time I am beyond upset, beyond mad, I was furious.  I have not had my refrigerator working properly since Easter Sunday - back in April!!!!!

Started calling repair services in our area to see if I could find any kind of repair service - another joke.  Either you had to buy the product from them, or they were too busy to take on another customer.

Went on line, decided to try refrigeration repairs in the Wheeling WV area instead of the Washington PA area.  I am 14 miles east of Wheeling, 14 miles west of Washington, right on the state line.

One of the services that popped up was SEARS  HOME SERVICES.  The customer service number on that web site was completely different from the one in our phone book.  I called, went through the same button pushing scenario, and when I finally got a real person, she was actually willing to help.

After giving all the necessary info - phone number, address, etc etc., she told me she had my records in front of her.  Yes, I had scheduled the appointment for Monday May 9.  Thank goodness!  I was starting to think that I really was crazy.  She also saw where I had been called cancelling said appointment and rescheduling it.

Anyway to make a long story a little less long, she called the dispatcher and was able to schedule my appointment for this afternoon, Tuesday.  Now the waiting game begins again. 

In addition she advised me that my warranty had just expired on the refrigerator, but I was eligible to renew it for another year, and the visit scheduled for today would be covered.  The other sears customer service number had told me I could renew the warranty, but it WOULD NOT cover the current visit, as it was prescheduled.

Anyhoo this really really nice young lady I was dealing with at the new number went all out to help me. 

She also mentioned that for customer service I should call - you guessed it - the number I had previously called umpteen dozen times.  I started laughing and told her that was who I had been dealing with.  She had to laugh also.  I  do know that I have this new number I found on line on speed dial for future reference.

Hopefully by the time I leave tomorrow morning my refrigerator will be working properly.  If not  - then the entire problem is dumped into son Jerry's lap.  He will love that.  Have a good day and God Bless.